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Relationships with customers and prospects can be maintained in various different aspects. Customer’s motivation and behaviour are highly dynamic and it is not easy for any organization to understand this and converting such understanding into such products and services that make such value addition to the organization’s wealth through efficient and effective processes. It is an absolute necessity for a company positioning itself for long-term profitability. Our expertise in this area focuses on segmentation, service level definitions and the use of relationship management tools.
Customer segmentation is a key element for any organization. It mainly focuses that the limited resources of a company are effectively and efficiently utilized for selecting, acquiring, retaining and growing relationships with those customers who represent the highest return on investment. There are various issues of product availability like which customers will be served in times of product’s shortage, how to deal with and compensate customers who will not be supplied, etc. Customer segmentation plays an important role in answering all these types of questions.
Customer Relation Management tools (CRM), partly or fully linked to ERP systems, are capable of documenting and monitoring customer data. It is essential to know and understand the information flows, mapping these tools against the business situation in practice to make an effective use of them.
Relationship management is a focus of the financial and investing industries as a way to identify potential cross-sales of products and services.CRM consists of:
Business Relationship Management (BRM)
BRM always look to provide a complete and holistic model of business relationships and business relationship value over time, in order to make the various aspects of business relationships both explicit and measurable. A mature BRM model will ultimately support both:
BRM as a discipline seeks to enable all stakeholders to develop, evaluate, and leverage high-value relationships throughout the network.
A strong customer relationship is a backbone of any successful business. We assist our client in building a strong CRM policy. We believe that satisfying customers is the final business policy--with satisfied customers, much is possible; without customers, nothing is possible. We can develop a customer satisfaction based business policy for you. We can:
Rajput Jain & Associates has implemented customer segmentation and assisted in service level definitions across a variety of industries. The work done by us results in rationalizing and optimizing the customer and product /service mix by relating the company's primary business drivers to the individual customer value proposition, and establishing the relationship between customer segmentation and supply and demand planning, so that standardized product and service allocation rules can be defined.
Rajput Jain and associates is the largest online service platform in India which provides easy solutions in starting their new business at affordable cost. We aim at helping the entrepreneurs at every legal and regulatory step. We stay as your partner during entire business cycle and ensure that the business keeps prospering and remains complaint.
Rajput Jain and associates is a network of experienced chartered accountants, lawyers, company secretaries, cost accountants, financial experts, expert bankers all over India to provide the needed services for small and medium size enterprises.
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Having years of experience in respective areas and backed by skilled and experienced workforce keep us ahead.
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Thank you very much for all your help in setting up my new company and clearing up all outstanding business in my sole trader accounts. For the first time in years I have peace of mind regards my business accounts. Your workforce are a credit to you, the girls at reception are so helpful and Chris has been brilliant. It is very much appreciated.
A US consultancy group
Rajput Jain & Associates. are a tremendous value added to me as an executive and a busy parent. It just makes sense to delegate my tax file to them -- they are proactive, extremely service oriented, and most importantly, I am completely confident they are finding every dollar of tax savings available to me.
A Leading Service Provider
We use Rajput Jain & Associates for all our accounting, Corporation tax, VAT and other compliance needs. The service is professional, courteous and prompt. I would recommend Rajput Jain & Associates to any company requiring a comprehensive accounting and tax service.
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