Business Consultancy and Transformation Outsourcing (BTO)

Business Consultancy 1

WHAT IS BTO?

Business transformation outsourcing (BTO) is the next logical step for the big outsourcing vendors. In BTO a company’s entire business process is outsourced to the BTO vendor. The BTO vendors not just manage the business processes, instead they work closely with the company to transform and improve the business process to add strategic value to the shareholders of the company. BTO goes beyond the traditional outsourcing in which the external service provider will constantly transform and optimize the business process based on the changes in the marketplace and competition.

Business Consultancy 2

Outsourcing is a common accepted strategy in order to optimize companies costs and resources. Compass Business Consulting has developed a service line oriented to add value to organizations by outsource their collection of conciliation payment processes. Our most differentiation factor is the ability to confirm transactions online.

BPO vs. BTO

In business process outsourcing (BPO) often a discrete function within an overall business process is outsourced, the BPO vendor maintains the discrete business function for their client company, there is little or no value added by the BPO vendor. On the other hand the BTO vendor will own the entire business process of their client’s company and adds strategic value by bringing process and business efficiency to the entire company. For example in the accounting business process BPO vendors will mange accounting functions like bookkeeping, Accounts Payable, and Accounts Receivable. On the other hand the BTO vendors will manage and transform the entire accounting and financial processes of their client’s company.

Business Consultancy 3

Often time BPO vendors have generic skills in managing the entire business processes or some functions within the overall business process. BTO vendors will have deep vertical business expertise in particular businesses like Accounting, Legal, and HR. Even within Accounting they will have strong expertise in particular industry like retail, manufacturing, and hospitality. By working with several vertical industries BTO vendors will bring in industry best practices and procedures to their client organizations. BTO vendors have the vision for changing business landscape and work closely with their clients to change the entire business process according the events like competition, government policy changes and business mergers.

BPO contract between the client and vendor is simple, have a specific contract written for the BPO tasks and BPO vendor gets a flat fee for their work.

In some cases BPO vendors will be paid based on their performance. The BPO contracts are simple and easy to manage and monitor. On the other hand the BTO contracts are fundamentally different and it is complex in nature.

Both BTO vendor and the client must have a mutual trust between each other and often they need to engage in partnerships to share the risks and rewards.

Cost saving is the main reason companies opt for BPO relationships and most of the time senior managers or Vice presidents can directly engage with the BPO vendors to form the relationship. If the BPO vendor doesn’t provide the necessary cost savings, clients can cancel the contract. BTO relationships are long-term and often formed to increase shareholder values by creating new business ventures and partnerships. The BTO relationship is established with strong commitment with the C-level executives from the client company with the BTO vendor.

BTO RISKS

In any BTO engagements there are significant risks associated for both the client and the BTO vendor. The BTO vendor needs to get full control of the business process so they can adjust and change it as needed. For client it may not be easy to give full ownership of the business process to the BTO vendor because of internal structure of the company. The IT systems and technologies of a company have to be properly aligned with their business processes.

The client has to give control to their IT systems and the corresponding business processes to the BTO vendor to succeed in their efforts. As the part of their business transformation strategy BTO vendors may change the client’s IT systems and this will be a significant risk to the client employees in managing their regular day today operations.

There are other challenges in BTO adoption, the policies and pricing models are complex and in most part it is untested. Managing BTO deals are complex and client companies must have proper tools and systems to adequately manage and measure the relationship.

For the client companies one of the greatest risks of BTO is the intellectual capital of their business processes that distinguishes it with their competitors. For example if a BTO vendor provides business process transformation services to an electronic retailer say Best Buy and to generic retailer say Target, how the BTO vendor will maintain the intellectual capital for the two clients? It is a known fact that both Target and Best Buy compete for customers and each has it’s own business strategies in attracting the customers. In this case how the BTO vendors will mange the relationship without compromising the trade secrets of Target and Best Buy?

BTO REWARDS

The key advantage of BTO is it enables to transform Client Company’s business with industry best practices so it can compete efficiently in the global marketplace. BTO also helps companies to quickly adopt to change in market conditions and this will be the key for companies to survive and thrive in an era of volatile market and shifting customer demands and priorities.

Rapid technology changes only add more challenges and risks to the companies in adopting and integrating them with their own IT systems and to their business partner’s IT services. To a certain extent BTO reduces the challenges and risks associated with the new technologies. For example BTO vendors like IBM and HP can manage entire IT infrastructure with business processes associated with them, in this BTO engagements companies can make the BTO vendors accountable to all the technology and business changes.

In the highly competitive global marketplace, BTO helps companies to focus on their core competency and outsource rest of the functions to the BTO vendors. By focusing on their primary core competency, companies can make the BTO vendor accountable for all the auxiliary but critical business processes required for the core business processes.

FUTURE OF BTO

Unlike Business Process Outsourcing (BPO), Business Transformation Outsourcing (BTO) does not have a standard structure yet; each deal is unique in nature and there are significant risks associated with the BTO. But this does not stop companies in signing BTO contracts with major consulting firms like IBM, Accenture, EDS and BearingPoint. The big three Indian offshore consulting companies TCS, Infosys, and Wipro are also started offering BTO solutions, this will be a topic for a future blog.

What Rajput Jain & Associates Offers

We offer services in the areas of Business Transformation outsourcing (BTO), We redefine processes to achieve high performance and results. We offering in business transformation seek to manage the landscape of creating customer branded experience via an end-to-end approach. Our Business Transformation Outsourcing (BTO) model helps companies build brands, reduce costs, and improve existing operations, and more importantly drive customer satisfaction and loyalty.

Organisations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. We offering in business transformation seek to manage the landscape of creating customer branded experience via an end-to-end approach

Business Consultancy 5

During transformation process we study the existing scenario, business and resources of the company and devise transformation modules wherein progress report is discussed on monthly /quarterly/yearly basis. Complete business transformation take two to three years. During transformation Process our strategy will be to benefit the organization in all functional areas of production, technology, Finance and administration, HR ,marketing set ups.

Throughout the transformation process our endeavour is growth and development in all divisions of organization. We help client achieve success threshold, seeds to IPO through a suite of services designed for each stage of developments.

Our Broad Coverage during transformation process.

  • Marketing set up and strategy
  • Human Resources
  • Product Quality
  • Costing and Pricing strategy
  • Finance, Legal & Administration

International: Assists MNC,s in expansion , brings speed ,high performance in system and process.

  • International business management consulting
  • Restructuring of global business management
  • International resources management services
  • International human resource management consulting

We undertake business transformation of organization in all above areas on turnkey bases, However we take up transformation of selected areas also, but it is advisable to go for all as productivity of one department is linked with others.

Organisations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience

Now, organisations are looking at service providers who can assist to transform their business operations through delivering higher levels of service and quality, and learn to adapt to the changing demands of their customers.

Packages

Team of Highly Qualified Consultants (CA, CS, Finance Experts) having more than 17 years of experience in the relevant field

Free Services

Knowledge Sharing
through
Blogs
Videos
Media Centers

Silver Package

Basic Overview and reply on the Query (Over call and written response)
(one time)

Rs. 10,000/-

Gold Package

Overview of Query, along with Specific Consultancy
(Multiple times)
(upto 15 days period)

Rs. 15,000/-

Diamond Package

Query Specific Consultancy, along with comprehensive written response to all the queries
(Multiple times)
(upto 90 days period)

Rs. 25,000/-

Happy Customers

200+

Projects Completed

550+

Serving Since

2009

Contracts Signed

700+

Learning Center

Rajput Jain & Associates

India's Largest Business Services Platform

Rajput Jain and Associates is the largest online service platform in India which provides easy solutions in starting their new business at affordable cost. We aim at helping the entrepreneurs at every legal and regulatory step. We stay as your partner during entire business cycle and ensure that the business keeps prospering and remains complaint.

Rajput Jain and Associates is a network of experienced chartered accountants, lawyers, company secretaries, cost accountants, financial experts, expert bankers all over India to provide the needed services for small and medium size enterprises.

Want to know more about Rajput Jain & Associates?

Download Company Profile

AITC (Association of International Tax Consultants)

We are the exclusive member in India of the Association of International Tax Consultants, an association of independent professional firms represented throughout Europe, US, Canada, South Africa, Australia and Asia.

AITC

Enquire Us

Please send us your query and we feel very happy helping you

Testimonials

  • Thank you very much for all your help in setting up my new company and clearing up all outstanding business in my sole trader accounts. For the first time in years I have peace of mind regards my business accounts. Your workforce are a credit to you, the girls at reception are so helpful and Chris has been brilliant. It is very much appreciated.

    A US consultancy group

  • Rajput Jain & Associates. are a tremendous value added to me as an executive and a busy parent. It just makes sense to delegate my tax file to them -- they are proactive, extremely service oriented, and most importantly, I am completely confident they are finding every dollar of tax savings available to me.

    A Leading Service Provider

  • We use Rajput Jain & Associates for all our accounting, Corporation tax, VAT and other compliance needs. The service is professional, courteous and prompt. I would recommend Rajput Jain & Associates to any company requiring a comprehensive accounting and tax service.

    A Leading Consultancy Firm in Dubai

Clients we are serving

​Just to name a few; we serve 300+ clients across the Globe

  • sahara

    transpole

    sahara shop

    honda

    sharda

    homestead

    halcrow

    travel unravel

    sbi

    veolia

    syndicate

    cibersons

  • freshmens

    nea consulting

    greenberry

    parcelnow

    planetary project

    ado

    gls pharma

    arrowcore

    girivar

    client1

    twenty 47

    client2

  • sea air

    india dreams

    hnk

    food mart

    ruhils

    support our heros

    af enterprize ltd

    brezzer

    cybersons

    wave agro

    hpmi

    natures ayurved

  • varinda eco garden

    ginkgo

    dr organic

    qms

    agribusiness

    indian potatos

    divine healing

    soch

    tmss

    absolute assistance agency

RJA Social Network

There is a Planty You Can Find...
Just follow our blog, facebook page and other social media profiles

Get In Touch--

Rajput Jain & Associates

Add: P-60, Connaught Circus, Connaught Place, New Delhi-110001

Email: singh@carajput.com

Phone: 9555555480

Legal Disclaimer--

The information contained on this website merely provides details of our firm to persons who have shown interest in knowing more about us and is not intended to solicit work or advertise our capabilities in any manner. The information provided on this website is general in nature and should not be used as a basis of decision-making without further professional advice. The third party site links are only provided for ready reference of the users and CA Rajput Jain & Associates neither controls their content nor undertakes any responsibility regarding them.

© 2016 Rajput Jain & Associates. All Rights Reserved | Sitemap

Call Email