Operational Excellence > Relation Management

Relationships with customers and prospects can be maintained in various different aspects. Customer’s motivation and behaviour are highly dynamic and it is not easy for any organization to understand this and converting such understanding into such products and services that make such value addition to the organization’s wealth through efficient and effective processes. It is an absolute necessity for a company positioning itself for long-term profitability. Our expertise in this area focuses on segmentation, service level definitions and the use of relationship management tools.

Customer segmentation is a key element for any organization. It mainly focuses that the limited resources of a company are effectively and efficiently utilized for selecting, acquiring, retaining and growing relationships with those customers who represent the highest return on investment. There are various issues of product availability like which customers will be served in times of product’s shortage, how to deal with and compensate customers who will not be supplied, etc. Customer segmentation plays an important role in answering all these types of questions.

Customer Relation Management tools (CRM), partly or fully linked to ERP systems, are capable of documenting and monitoring customer data. It is essential to know and understand the information flows, mapping these tools against the business situation in practice to make an effective use of them.

Relationship management is a focus of the financial and investing industries as a way to identify potential cross-sales of products and services.CRM consists of:

  • Making understanding and identifying the customers’ needs and expectation to their employees so that they can effectively build relationship among the company, its customer base, and distribution partners.
  • Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)
  • Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.
  • Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team.

Business Relationship Management (BRM)

BRM always look to provide a complete and holistic model of business relationships and business relationship value over time, in order to make the various aspects of business relationships both explicit and measurable. A mature BRM model will ultimately support both:

  • strategic business research and development efforts
  • tools and techniques that implement BRM principles

BRM as a discipline seeks to enable all stakeholders to develop, evaluate, and leverage high-value relationships throughout the network.

What Rajput Jain & Associates Offers

A strong customer relationship is a backbone of any successful business. We assist our client in building a strong CRM policy. We believe that satisfying customers is the final business policy--with satisfied customers, much is possible; without customers, nothing is possible. We can develop a customer satisfaction based business policy for you. We can:

  • Your dominance over your competitors. It means determining why customers buy from you and why they buy from your competitors.
  • Quantify how your market share depends on your customer satisfaction levels and, equally important, on your competitors' satisfaction levels.
  • Quantify how much additional market share you could achieve with added customer satisfaction.
  • Know how and why customers switch between you and your competitors.
  • Find what your customers believe about your company with respect to those issues that determine how they buy.
  • Determine what you need to do to keep your customers and to cause more of your competitors' customers to switch to you.
  • Find what your competitors' policy is and what they are doing (or could do) to put you at risk.
  • Specify a plan to improve your sales and market share through increased customer satisfaction.

Rajput Jain & Associates has implemented customer segmentation and assisted in service level definitions across a variety of industries. The work done by us results in rationalizing and optimizing the customer and product /service mix by relating the company's primary business drivers to the individual customer value proposition, and establishing the relationship between customer segmentation and supply and demand planning, so that standardized product and service allocation rules can be defined.

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Projects Completed

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Serving Since

2009

Contracts Signed

700+

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Rajput Jain & Associates

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Private Limited Companies are those types of companies where minimum number of members is two and maximum number is two hundred. A private limited company has the limited liability of members but at the same time it has many characteristics as those of a partnership firm. A private limited company has all the advantages of partnership namely flexibility, greater capital combination of different and diversified abilities, etc., and at the same time it has advantages of limited liability, greater stability and legal entity. In this sense, a private limited company stands between partnership and widely owned public company. Identifying marks of a private limited company are name, number of members, shares, formation, management, directors and meetings, etc., The maximum number of directors shall have to be mentioned in the Articles of Association. In the grand of privileges and exemptions, the Companies Act has drawn a distinction between an independent private company and other private company which is a subsidiary to the other public company.

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We are the exclusive member in India of the Association of International Tax Consultants, an association of independent professional firms represented throughout Europe, US, Canada, South Africa, Australia and Asia.

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  • Thank you very much for all your help in setting up my new company and clearing up all outstanding business in my sole trader accounts. For the first time in years I have peace of mind regards my business accounts. Your workforce are a credit to you, the girls at reception are so helpful and Chris has been brilliant. It is very much appreciated.

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  • Rajput Jain & Associates. are a tremendous value added to me as an executive and a busy parent. It just makes sense to delegate my tax file to them -- they are proactive, extremely service oriented, and most importantly, I am completely confident they are finding every dollar of tax savings available to me.

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  • We use Rajput Jain & Associates for all our accounting, Corporation tax, VAT and other compliance needs. The service is professional, courteous and prompt. I would recommend Rajput Jain & Associates to any company requiring a comprehensive accounting and tax service.

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